Disclosure Statement

Dream Your Home Limited T/A 0800RACHNA Mortgages & Insurance

Financial Advice Provider

Our Business details

Dream Your Home Limited T/A 0800RACHNA Mortgages & Insurance is an authorised body under the license issued to Nnewpark 2020 Limited (FSP768953) by the FMA to provide financial advice services. Financial Services Provider Number 774132. Disclosure statement for our advisers will be provided to you at your initial appointment.

Our office contact details:

1 Rhone Avenue, Te Atatu Peninsula

Auckland

Telephone : 02102290344, 0800RACHNA(0800 722 462)

Email: rachna.dave@0800rachna.co.nz

Website: www.0800rachna.co.nz

Nature and Scope of financial advice services

Our Services

  • Mortgages

Products we can advise on

  • Mortgages (Revolving credit, Offset accounts, Fixed, Floating loans)

Product providers we may recommend

  • ASB Bank Limited
  • ANZ Bank Limited
  • BNZ Bank Limited
  • Westpac Bank Limited
  • Sovereign Home Loans
  • SBS Bank Limited
  • TSB Bank
  • Resimac
  • Bluestone
  • First Mortgage Trust
  • Southern Cross
  • Basecorp
  • Funding Partners

List of lenders may be updated from time to time

Process for Application handling and disclosure of personal information:

We have a admin assistant team in New Zealand, Australia and India who help in collecting and compling information for loan assessment from time to time.

Data integrity and confidentiality is maintained at high standard and internal auditing happens from time to time.

The main application operations happen from the head office in Auckland ( 1 Rhone Avenue, Te Atatu Peninsula)

We may use cloud storage to store the personal information we hold about you. The cloud storage and IT servers may be located outside of New Zealand.

We may also disclose the personal information to New Park group and it’s related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.

Our Website:

Cookies and IP addresses

When you access our website, we may send a “ cookie” (which is a small summary file containing a unique id number) to your computer. This helps us recognise your computer each time you visit our website. We can also use cookies to measure traffic patterns, to analyse trends,  administer the website, track users’ movements and gather broad demographic information. We use this to research our users’ habits so that we can improve our website and our service offering.

Our cookies may record the information such as your internet protocol (IP) address ( that is, the electronic address of the computers connected to the internet), your device and browser type, operating system, the pages or features of our site to which we have browsed and the time spent on. Those pages or features, the frequency with which the site is used by you,  the search terms that you. Have used, the links on our site that you have clicked on or used, and other usage statistics.

While our cookies do not collect personal. Information, if you submit your name and email address as part of your usage, then we link that personal information with the cookies information that we have previously collected from you.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide.

The following section outlines the types of fees that may apply:

For services in relation to loan products and insurance,

commissions may be paid by the product provider as follows:

Initial commission a percentage of the value of your loan amount or insurance premiums, and

Ongoing commission a percentage of the value of your loan account balance or your insurance premiums, usually calculated at the end of each month in which you hold the loan amount or on renewal of insurance products.

Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. These costs may arise from incidentals such as travel costs and photocopying. However, we will agree all additional costs with you prior to incurring them.

Conflicts of interest (if any)

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From        time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. I have a R register of Conflict which allows me to actively manage any conflicts which arise.

Referral Fees:  Sometimes we reward our clients, who refer us business by way of Movie Vouchers, Restaurant Vouchers or Gift cards, when they refer their friends and family to us for their mortgage and insurance needs.

Sometime we receive referral commission from real estate agents, for introducing clients who wants to sell their homes. This is our personal discretion.

Rachana Dave has not been taking any referral fees as yet from any referral partners. However she has been paying referral fees from her end to some of the professional partners.

Our Internal complaints process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaints manager is who can be reached via email on rachna.dave@0800rachna.co.nz or mobile 0210 2290344. Rachna will reply to you within 20 working days.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited. This service will cost you nothing and will help us resolve any disagreements.

You can contact FSCL at:

Address:  PO Box 5967 Wellington

Telephone number: 0800 347 257

Email address: complaints@fsl.org.nz

Duties information

  1. I am bound by the duties of the Financial Markets Conduct Act to:
  2. Meet the standards of competence, knowledge and skill set out in the Code of Conduct
  3. Give priority to the clients’ interest and Exercise care, diligence and skill and meet the standards of ethical behaviour, conduct,

and client care set out in the Code of Conduct.

Why Choose Rachna?

Home Loan - Simplified

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Paperwork Sorted

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Unparalleled Advice

Strong Network

5 Star Reviews

Straight Talk

Get the ball rolling

Keeping up with the current trends in the home loan market, Team 0800RACHNA is here to help you achieve your financial goals.